service & warranty
At thor global enterprises, our success is a direct result of customer satisfaction. We recognize that long lasting relationships do not exist based on the strength of products alone.
We provide accurate, relevant pre-purchase advice, on-site assistance integrating our machines into your existing operation and reliable assistance thereafter. If any of your questions or concerns cannot be resolved adequately by telephone, we will send a technician immediately, anywhere in North America.
CONTACT:
EMAIL:
Toll Free:
Tel:
Cell:
24/7
7 DAYS
/ WEEK
Othniel Gordon (Service Manager)
othnielg@thorglobal.ca
1.888.801.THOR (8467)
1.905.564.0440
1.416.578.3075
ON SITE START UP
All of our products include on-site startup assistance and training by a Thor certified technician to eliminate down time when integrating new machinery into your operation. Operators can then become accustomed to our equipment while having questions answered in person, right away.
THOR ADVANTAGE WARRANTY PROGRAM
A 2-year "head to tail", and 5-year "structural" warranty back all of our equipment. We stand behind our products. If you encounter a problem with any of our machines, we will be there to assist you quickly.